Frequently asked questions

Shipping costs depend on the destination country: Germany €4, Netherlands €9, France €12, other EU countries €15, Switzerland CHF 30, countries outside the EU €50. Within the EU shipping is free from €200 – and always when a professional product is in your cart. You see the cost before you complete your order.

We deliver worldwide, except to Russia, Iran and North Korea.

Within the EU, delivery takes 2 to 9 working days, depending on the country. Outside the EU, the delivery time depends on the region.

You can order the product, but we are still awaiting a delivery – dispatch may take 1–3 days longer. You can see the estimated dispatch date on the product and in your cart.

The available payment methods depend on the country and are shown at checkout when you place your order.

You may return your order within 14 days. The product may only be returned if it is undamaged, in its original packaging, with all accessories and labels. The shop reserves the right to refuse a return if the packaging has been opened or the product shows signs of use. The shop refunds the purchase price, but the shipping costs (both the original shipping and the return shipping) remain payable by the customer. Sale items are excluded from returns.

Write to shop@gardeno24.de stating the order number, the item and the reason.

Write to shop@gardeno24.de, put “Reklamation” in the subject line and attach photographs of the defect. The customer has the right to report a product defect within 24 months of the date of purchase, in accordance with European regulations. The shop undertakes to process complaints within 14 days. Where a complaint is justified, the shop may offer repair, replacement, a refund or another solution agreed by both parties.

We send the gift card worth 25, 50, 100 or 200 € (CHF in the Swiss shop) free of charge by email as soon as your payment is confirmed – to the recipient, or to the email address on your order so you can hand it over yourself. It is valid until the end of the third year after purchase, across the whole range.

Enter the code at checkout in the “Gift card” field. The code is in the gift card email (16 characters). If the balance doesn’t cover everything, you pay the rest as usual. Cards in Swiss francs work in the Swiss shop (CHF).

Yes. At checkout, select “Ordering as a company” and enter the company name and VAT ID – we verify the number in VIES. With a valid VAT ID of an EU business outside Poland we invoice without VAT (reverse charge). If the EU VIES system is not responding, the order continues with VAT – or ask us for a manual check.

Yes – on the “Quick order” page. Paste your list from Excel or upload a CSV file: one item number and one quantity per line. You see prices and availability before anything goes into your cart.

Everything about this is set out in our terms and conditions, which you need to accept before buying.

The AI adviser of GARDENO24 is a machine, not a person. Tell it what you need and it will find suitable products from our range. It always shows dosages straight from the label. Answers are generated automatically and may contain mistakes. Always follow the label for dosage and pre-harvest interval.

Yes – in the AI adviser window, click “Write to us”. Our team will reply by email. We’ll include this conversation, so you don’t have to repeat anything. You can also write to us at shop@gardeno24.de – we reply within 24 hours on working days.