Withdrawal and returns

You may return your order within 14 days.

• Returns are accepted for 14 days.
• The customer bears the cost of return shipping.
• No restocking fee is charged.
• Sale items are excluded from returns.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (GARDENARA Sp. z o.o., Raciborska 277, 44-280 Rydułtowy, Poland, phone: +48 503 972 553, e-mail: shop@gardeno24.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://gardeno24.de/en/returns (button “Withdraw from contract here”). If you use this online function, we will send you without undue delay, on a durable medium (e.g. by e-mail), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the communication of your withdrawal from this contract reached us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(If you wish to withdraw from the contract, please complete this form and send it back.)

• To GARDENARA Sp. z o.o., Raciborska 277, 44-280 Rydułtowy, Poland, e-mail: shop@gardeno24.de:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

• Return period: the customer has the right to return the product within 14 days of the date of purchase.
• Condition of the product: the product may only be returned if it is undamaged, in its original packaging, with all accessories and labels. The shop reserves the right to refuse a return if the packaging has been opened or the product shows signs of use.
• Cost of return shipping: the shop refunds the purchase price, but the shipping costs (both the original shipping and the return shipping) remain payable by the customer.

• Complaint period: the customer has the right to report a product defect within 24 months of the date of purchase, in accordance with European regulations.
• Types of complaint: the customer may file a complaint for hidden manufacturing defects. Defects caused by improper use of the product are not covered.
• Documentation: to file a complaint, the customer may be asked to provide proof of purchase and photographs of the defect.
• How to report: complaints are to be sent by e-mail to shop@gardeno24.de with “Reklamation” in the subject line.
• Handling of complaints: the shop undertakes to process complaints within 14 days. Where a complaint is justified, the shop may offer repair, replacement, a refund or another solution agreed by both parties.

Write to shop@gardeno24.de stating the order number, the item and the reason. For a complaint, please put “Reklamation” in the subject line and attach photographs of the defect.