Terms and conditions

1.1. The Gardeno24.de online shop is operated by GARDENARA Sp. z o.o., registered office at Raciborska 277, 44-280 Rydułtowy, VAT ID: PL6472605794.

1.2. Contact:

Phone

+48 503 972 553

E-mail

shop@gardeno24.de

2.1. We offer products for the home and garden.

2.2. We deliver throughout Europe.

2.3. Payments are accepted via Stripe – by credit and debit card (Visa, Mastercard), Apple Pay, Google Pay, PayPal, Klarna (in Germany, Austria, the Netherlands, France, Belgium and Switzerland), iDEAL | Wero (in the Netherlands), Bancontact (in Belgium), EPS (in Austria) and TWINT (in Switzerland) –, by GARDENO24 gift card and by ordinary bank transfer (payment in advance).

3.1. When buying products marked as professional (e.g. Roundup, Singlif, Chwastox and many others), the customer declares that they are authorised to use these products in their country and that they accept these terms and conditions.

3.2. Polish law applies to the Gardeno24.de shop.

Please contact shop@gardeno24.de.

Return conditions:

• Return period: the customer has the right to return the product within 14 days of the date of purchase.
• Condition of the product: the product may only be returned if it is undamaged, in its original packaging, with all accessories and labels. The shop reserves the right to refuse a return if the packaging has been opened or the product shows signs of use.
• Cost of return shipping: the shop refunds the purchase price, but the shipping costs (both the original shipping and the return shipping) remain payable by the customer.

Complaints procedure:

• Complaint period: the customer has the right to report a product defect within 24 months of the date of purchase, in accordance with European regulations.
• Types of complaint: the customer may file a complaint for hidden manufacturing defects. Defects caused by improper use of the product are not covered.
• Documentation: to file a complaint, the customer may be asked to provide proof of purchase and photographs of the defect.
• How to report: complaints are to be sent by e-mail to shop@gardeno24.de with “Reklamation” in the subject line.
• Handling of complaints: the shop undertakes to process complaints within 14 days. Where a complaint is justified, the shop may offer repair, replacement, a refund or another solution agreed by both parties.

6.1. By making a purchase you accept that you will receive e-mail correspondence. You can unsubscribe at any time by clicking the unsubscribe button at the end of the e-mail.

7.1. The contract concluded between the shop and the customer may be terminated in accordance with the standard provisions in section 5.

7.2. Choice of law applicable to the contract: Polish law.

7.3. In the event of a false declaration regarding the possession of the required authorisations, the seller has the right to impose a penalty of fifteen thousand euros on the buyer.

7.4. Other final provisions: the shop reserves the right to amend these terms and conditions. The current version of the terms and conditions is available at all times on the shop's website.